Tuesday, May 5, 2009

Social Media: The Five-Year Forecast

Image representing Social Media as depicted in...

Image via CrunchBase

By Jessica Tsai Posted Apr 27, 2009

The distinction between traditional and innovative marketing will become significantly more pronounced as the socially driven online communities continue to gain momentum, according to a Forrester Research report released today. "The Future of the Social Web," by Jeremiah Owyang, a Forrester senior analyst, examines the monumental changes that have shaped -- and will continue to impact -- how consumers engage with each other. That engagement, Owyang writes, will affect the way each company reaches its customers -- and more important, their influencers.

"The community will take charge," Owyang tells CRM magazine in a one-on-one interview, "and that's going to happen whether or not marketers or brands participate." Social networking, he adds, will only continue to facilitate the power shift toward the consumer.

destinationCRM.com: Social Media: The Five-Year Forecast

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